abd365 Privacy Policy

This Privacy Policy ("Policy") describes how abd365 ("we", "us", "our") collects, processes, stores, shares, and protects the personal information of individuals ("you", "your", "the Member") who register for, access, or otherwise interact with the abd365 platform available at abd365.app.

abd365 is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. We collect only the data we genuinely need to operate the platform, process your transactions, verify your identity, and deliver a safe gaming experience for all members across Bangladesh.

By registering an account with abd365, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the abd365 platform. This Policy should be read together with our Terms & Conditions, which are incorporated by reference.

We may update this Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. We will notify registered members of material changes via the platform or by email. The "Last updated" date at the top of this page always reflects the date of the most recent revision.

When you create an abd365 account, we collect the information you provide during the registration process. This typically includes:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, district, postal code)
• Preferred username and password (password stored in hashed form — never in plain text)

Providing accurate registration information is a condition of your account. Inaccurate or incomplete data may result in delays to account verification or withdrawal processing.

To comply with age verification requirements and to prevent fraud and money laundering, abd365 may request documentary proof of identity. This may include a copy of your National Identity Card (NID), passport, or other government-issued document bearing your photograph and date of birth. We may also request proof of address (such as a utility bill or bank statement) or proof of payment method ownership. These documents are processed securely and are used solely for identity verification purposes.

When you make a deposit or withdrawal, we record details of that transaction. This includes the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction amount in Bangladeshi Taka (৳ BDT), the date and time of the transaction, and any reference numbers generated by the payment provider. We do not store full card numbers or mobile banking PINs — sensitive payment credentials are handled directly by your payment provider.

We maintain records of your activity on the abd365 platform, including bets placed, games played, stakes, odds accepted, winnings and losses, bonus usage, and session durations. This data is used to deliver your account history, settle bets correctly, detect unusual patterns that may indicate problem gambling, and improve the platform experience.

When you access abd365, our servers automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, pages visited on the platform, and session timestamps. This data helps us maintain platform security, diagnose technical issues, and understand how members interact with the site.

If you contact our customer support team — whether via live chat, email, or any other channel — we retain records of those communications, including the content of your messages and any attachments you send. This allows us to track the resolution of your enquiry and to maintain quality standards in our support service.

abd365 processes your personal data on one or more of the following legal grounds: (a) performance of a contract — we need the data to provide the services you have requested; (b) legitimate interests — we have a legitimate business interest in operating a secure platform, preventing fraud, and improving our services; (c) legal obligation — we are required by applicable law to process certain data; and (d) consent — where we rely on your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting us at [email protected].

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Functional cookies: Remember your preferences such as display settings and language choices to provide a more personalised experience.
• Analytics cookies: Help us understand how members navigate the platform — which pages are most visited, where users drop off, and how long sessions last. This data is used in aggregate and anonymised form to improve the site.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and unauthorised login attempts.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies will impair your ability to use the abd365 platform, including logging in and placing bets.

To process your deposits and withdrawals, abd365 shares the minimum necessary transaction and identity data with our appointed payment partners, which may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment processors. These partners are bound by their own privacy and security obligations and are not permitted to use your data for purposes beyond processing your specific transactions.

Where required for Know Your Customer (KYC) or age verification, abd365 may share identity document data with specialist third-party verification providers. These providers use automated and manual processes to confirm the authenticity of documents and the accuracy of the information you have provided. Verification providers operate under strict data processing agreements with abd365 and handle your documents solely for verification purposes.

abd365 uses third-party fraud prevention and security monitoring services to help identify suspicious activity, bot traffic, and potential account compromise. These services may receive technical data such as IP addresses, device identifiers, and session patterns. They do not receive your full identity or financial data unless a specific fraud investigation requires it.

abd365 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of abd365, our members, or the public. We will only disclose the minimum data required to fulfil a lawful request and will endeavour to notify you of any such disclosure where permitted by law.

abd365 retains your personal data for as long as your account remains active and for a defined period thereafter, in order to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in line with financial record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Betting and gaming activity: Retained for the lifetime of your account and for three (3) years following account closure.
• Customer support communications: Retained for two (2) years from the date of the last message in each support thread.
• Technical and device data: Retained for up to twelve (12) months from the date of collection for security and analytics purposes, then anonymised or deleted.

When data is no longer required and the relevant retention period has expired, abd365 will securely delete or anonymise it so that it can no longer be attributed to any individual member.

• Right of access: You may request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain data directly through your account settings.
• Right to erasure: In certain circumstances — for example, where we no longer need your data and are not legally required to retain it — you may request that abd365 delete your personal data. This right does not apply where retention is required by law or where data is needed to resolve an open dispute.
• Right to restrict processing: You may request that abd365 suspend the processing of your personal data in certain situations, such as where you contest the accuracy of the data or where you have objected to processing and we are considering your objection.
• Right to object: Where we process your data on the basis of legitimate interests (for example, for certain analytics or marketing activities), you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where you have provided consent for a specific processing activity (such as receiving promotional emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

abd365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the abd365 platform.
• Hashed storage of passwords — your password is never stored in readable form.
• Role-based access controls ensuring that staff access only the data necessary for their specific function.
• Regular internal security reviews and vulnerability assessments.
• Monitoring systems to detect and respond to suspicious activity on the platform and our servers.

While abd365 takes all reasonable precautions, no online platform can guarantee absolute security. You also play a role in protecting your data — please use a strong, unique password for your abd365 account and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

The abd365 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you believe that a minor has registered an account or provided personal data to abd365, please notify us immediately at [email protected]. Upon confirmation, we will promptly close the account, delete the data, and return any funds deposited in accordance with our responsible gaming procedures.

Age verification is a mandatory step in the abd365 account setup and withdrawal process. We take our obligation to prevent underage gambling seriously and apply strict checks to enforce our 21+ policy across all members in Bangladesh.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data abd365 holds about you, please contact our Data Support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, BST UTC+6).

Email: [email protected]

Subject line: Privacy Enquiry — [Your Username]

Please include your registered username and a clear description of your request or concern. We may need to verify your identity before processing certain requests to ensure that personal data is disclosed only to the rightful account holder.